Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a hana4d account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as required for age verification and compliance with Indonesian regulations (21+ age requirement).
• Contact Information: Email address, phone number, residential address, and postal code for communication and account verification purposes.
• Account Credentials: Username, password (stored in encrypted form), and security questions for account access and protection.
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, and e-wallet information for OVO, DANA, GoPay, ShopeePay, LinkAja to process deposits and withdrawals.
• Verification Documents: Government-issued identification documents such as Indonesian national ID card (KTP), proof of address documents (utility bills, bank statements), and selfie photographs for Know Your Customer (KYC) compliance and fraud prevention.
• Communication Data: Records of your communications with our customer support team via live chat, email, WhatsApp, or in-app messaging for service improvement and dispute resolution.

1.2 Information We Collect Automatically

When you access and use the hana4d platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Log Data: IP address, access times, pages viewed, page interaction information, referring URLs, and time zone settings.
• Location Data: General geographic location based on IP address to ensure compliance with territorial restrictions and provide localized services.
• Gaming Activity: Details of bets placed, games played, deposits made, withdrawals requested, bonus claims, win/loss records, and session duration for account management and responsible gaming monitoring.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, analyze usage patterns, and deliver personalized content. See Section 8 for detailed cookie information.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and Indonesian financial institutions (banks and e-wallet providers) to verify transaction authenticity and prevent fraud.
• Identity verification services to confirm your age, identity, and address information during KYC procedures.
• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) regarding your gaming activity on their platforms integrated with hana4d.
• Fraud prevention and detection agencies to protect against suspicious account activity and maintain platform integrity.

2. How We Use Your Information

hana4d uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, maintaining, and managing your player account on the hana4d platform.
• Processing your deposits and withdrawals through Indonesian payment methods including bank transfers and e-wallet transactions.
• Providing access to sports betting markets (including BRI Liga 1, EPL, La Liga, Champions League), live casino games, slot machines, togel games, and sabung ayam streams.
• Processing and settling bets, calculating winnings, and updating account balances in real-time.
• Administering bonuses, promotions, and loyalty rewards including welcome bonuses, reload bonuses, and cashback offers.

2.2 Verification and Compliance

• Verifying your identity, age (21+ requirement), and residential address to comply with Indonesian legal requirements and prevent underage gambling.
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international gaming regulations.
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Ensuring compliance with responsible gaming policies and implementing self-exclusion, deposit limits, and other player protection measures.

2.3 Communication and Customer Support

• Responding to your inquiries, support requests, and complaints through our 24/7 Indonesian-speaking customer support channels.
• Sending important account notifications including transaction confirmations, withdrawal approvals, security alerts, and policy updates.
• Providing customer service in both Indonesian and English languages via live chat, email, WhatsApp, and in-app messaging.

2.4 Marketing and Personalization (with your consent)

• Sending promotional communications about new games, special bonuses, and exclusive offers tailored to Indonesian players.
• Personalizing your gaming experience based on your preferences and past activity.
• Informing you about seasonal promotions tied to Indonesian holidays such as Independence Day (17 August), Idul Fitri, and Chinese New Year.
• You can opt out of marketing communications at any time through your account settings or by contacting customer support.

2.5 Platform Improvement and Analytics

• Analyzing platform usage patterns to improve functionality, performance, and user experience.
• Conducting statistical analysis and research to enhance our game offerings and betting markets.
• Testing new features, conducting A/B testing, and optimizing platform design for mobile and desktop users.
• Monitoring responsible gaming behaviors and identifying players who may need intervention or support.

3. How We Share Your Information

hana4d does not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process your deposits and withdrawals.
• Game Providers: Software developers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) whose games you play on our platform.
• Verification Services: Third-party identity verification and KYC service providers to confirm your identity and prevent fraud.
• Technology Providers: Hosting services, database management, customer relationship management (CRM) systems, and analytics platforms that support our operations.
• All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

3.2 Legal and Regulatory Requirements

• We may disclose your information when required by Indonesian law, regulation, legal process, or governmental request.
• To enforce our Terms & Conditions, investigate potential violations, and protect the rights, property, and safety of hana4d, our users, and the public.
• To comply with anti-money laundering (AML) regulations and report suspicious transactions to relevant financial authorities.
• In response to valid requests from law enforcement agencies investigating illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such disclosure.

4. Data Security and Protection

hana4d implements comprehensive security measures to protect your personal information:

4.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-level Secure Socket Layer (SSL) technology, the same standard used by major financial institutions.
• Secure Data Storage: Your personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Password Protection: Passwords are encrypted using industry-standard hashing algorithms and are never stored in plain text.
• Two-Factor Authentication: Optional additional security layer requiring verification codes for account access and sensitive operations.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing by independent cybersecurity experts.

4.2 Organizational Security Measures

• Access to personal information is restricted to authorized personnel only on a need-to-know basis.
• All employees and contractors are bound by confidentiality agreements and receive regular data protection training.
• We maintain detailed access logs and monitoring systems to detect and respond to unauthorized access attempts.
• Incident response procedures are in place to address any potential data breaches promptly and notify affected users as required by law.

5. Data Retention

hana4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: We retain your information for the duration of your active account relationship with hana4d.
• Closed Accounts: After voluntary account closure, we retain your information for a minimum period required by Indonesian financial regulations and anti-money laundering laws (typically 5-7 years).
• Transaction Records: Financial transaction data is retained for at least 7 years to comply with tax and auditing requirements.
• Marketing Data: If you opt out of marketing communications, we maintain your contact information on a suppression list to ensure we do not contact you again.
• Legal Holds: Information may be retained longer if required for ongoing legal proceedings, investigations, or regulatory compliance.

6. Your Privacy Rights

As a hana4d user, you have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard. For additional information, contact our support team at [email protected].

6.2 Correction and Update

You can update your contact information, communication preferences, and account settings directly through your hana4d account. For changes to verified identity information, contact customer support with appropriate documentation.

6.3 Deletion and Account Closure

You may request deletion of your account and associated personal information by contacting customer support. Please note that we may retain certain information as required by law for regulatory compliance, fraud prevention, and dispute resolution even after account closure.

6.4 Objection and Restriction

You can object to certain processing of your personal information, such as marketing communications, by updating your preferences in your account settings or contacting support. Some data processing is essential for providing our services and cannot be objected to without closing your account.

6.5 Withdrawal of Consent

Where we process your information based on consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7. Children's Privacy

hana4d strictly prohibits use of our platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. Our registration process includes age verification, and we require government-issued identification during KYC verification to confirm users meet the minimum age requirement.

If we become aware that a user is under 21 years of age, we will immediately suspend the account, void any transactions, and delete the associated personal information. If you believe a minor has provided us with personal information, please contact us immediately at [email protected].

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyze site usage, and enhance your user experience.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including account login, transaction processing, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our site, helping us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences such as language selection, timezone (WIB default), and display settings.
• Analytics Cookies: Help us understand user behavior, popular games, and navigation patterns to optimize our platform.

8.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality and prevent you from using certain features. Most browsers allow you to refuse cookies or delete existing cookies through their settings menu.

9. International Data Transfers

While hana4d primarily serves Indonesian users and stores data within secure facilities, some of our service providers and technology partners may be located outside Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

hana4d reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to users through:

• Email notification to your registered email address.
• Prominent notice on our website and mobile applications.
• In-app notifications when you log in to your account.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the hana4d platform after policy changes constitutes acceptance of the updated terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team: